We are very careful to package and ship the items, however, due to the reasons beyond our control damage may occur during transit. It is pretty unlikely to happen. Please check all the shipments right after they are delivered for signs of damage. If you find a problem, immediately reply to your order confirmation email. Please do not dispose any packaging materials until you are happy with your delivery.
In case of return, the postage is typically paid by the buyer.
A 15% restocking fee might be applied for refunds and cancellations.
Replacements and Refunds
You can ask for a replacement or refund if the problem with the product is major.
Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.
The business may take into account how much time has passed since you bought the product considering the following factors:
- type of product
- how a consumer is likely to use the product
- the length of time for which it is reasonable for the product to be used
- the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.
A product or good has a major problem when:
- it is unsafe. it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- it is significantly different from the sample or description
- it has a problem that would have stopped someone from buying it if they’d known about it
Returning the product
You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.
When a product is too large, too heavy or too difficult
to remove, the business is responsible for paying the shipping costs or
collecting the product within a reasonable time of being notified of
the problem. Examples include:
- a wide screen TV
- a bed
- an extension ladder stuck in the extended position
- a product that has been subsequently installed, like a stove or a dishwasher.
do not have to return products in the original packaging in order to
get a refund, however, it is highly recommended to keep the original
packaging until you are happy with the product.
If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims.